Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place my order?

To place your order, follow these steps:

  1. Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the‘Add to Cart’ button (you are eligible to add multiple products to your cart)
  2. In ‘My cart’, you can either choose to continue shopping or confirm the order
  3. To proceed, you can either log into your existing The Souled Store account or simply continue as a ‘New User’ and create one
  4. Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order

To place your order, follow these steps:

  1. Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the‘Add to Cart’ button (you are eligible to add multiple products to your cart)
  2. In ‘My cart’, you can either choose to continue shopping or confirm the order
  3. To proceed, you can either log into your existing The Souled Store account or simply continue as a ‘New User’ and create one
  4. Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order
How will I receive my Order?

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How should I check the status of my Order?
  • You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
  • After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
  • If you still have apprehensions, write to us at hello@ecellstreet.com, and your issue will be addressed

  1. You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
  2. After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
  3. If you still have apprehensions, write to us at hello@ecellstreet.com, and your issue will be addressed
How do I cancel my order?

COD orders can be cancelled directly from the registered account before it gets shipped.

For prepaid orders, please contact our customer care at hello@ecellstreet.com to cancel the order and put in an online refund request.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at hello@ecellstreet.com. Our customer care team will help you out with customized solutions wherever possible.

COD orders can be cancelled directly from the registered account before it gets shipped.

For prepaid orders, please contact our customer care at hello@ecellstreet.com to cancel the order and put in an online refund request.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at hello@ecellstreet.com. Our customer care team will help you out with customized solutions wherever possible.

What payment methods do you accept for international orders?

For International Orders, payments can be done using the PayPal payment gateway.

For International Orders, payments can be done using the PayPal payment gateway.

How should I check the status of my Order?
  1. You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
  2. After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
  3. If you still have apprehensions, write to us at hello@ecellstreet.com, and your issue will be addressed
  1. You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
  2. After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
  3. If you still have apprehensions, write to us at hello@ecellstreet.com, and your issue will be addressed